Contact Us


Have questions or need assistance? We’re always happy to help. Whether you have questions about your order, shipping, sizing, or our latest collections, the Zaya Luna team is here for you.


Feel free to contact us anytime! We look forward to assisting you and helping you find styles you love.

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Frequently Asked Questions

How long does shipping take?

We offer free shipping within Australia. Standard delivery takes 5–10 business days. You'll receive a tracking number via email once your order ships.

Have further questions? Contact us

What is your return & refund policy?

30-day money back guarantee. Send it back within 30 days for a full refund — no questions asked. Items must be unworn and in original packaging.

How do I find my correct size?

Each product page has a size guide. Between sizes? Size up. Still unsure? Email: info@zayaluna.com

Can I track my order?

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

What payment methods do you accept?

Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Klarna, Shop Pay, Maestro and Union Pay. All fully encrypted.

Do you ship internationally?

Free shipping in the USA. For international orders, email info@zayaluna.com for rates.

How do I contact customer service?

Monday–Saturday, 09:00–17:00. Email: info@zayaluna.com, we reply within 24 hours.